HelpZen · Support

Availability

iOS 1.1 · App Store · Publicly available | Android 1.2.0 · Google Play · Publicly available

How it works

1. Choose a topic and place or postal code.
2. View relevant organisations and contact details.
3. Confirm responsibilities, opening hours and access directly with the organisation.

Report an error

Include the platform, app version, language, steps leading to the error and expected result. For location-related issues, an approximate postal-code area is enough initially. Describe the issue without confidential documents or personal case information.

Please do not send passwords, identity documents, medical records, complete official letters or job application documents. Remove personal information from screenshots. An initial collaboration enquiry should use a general example.

Sources and freshness

Directories contain publicly accessible organisational information. Translated descriptions can contain errors; the original information and the organisation's own answers are authoritative.

Limits and important information

Entries may be incomplete or outdated. HelpZen does not keep a case file or provide personal advice or emergency assistance. Do not enter case numbers or sensitive case information.

In Germany, call 112 for life-threatening emergencies and 110 for the police. The medical on-call service on 116117 assists outside surgery hours with urgent, non-life-threatening conditions that cannot wait until the next day.